| 12th Jul 21 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
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Chairman Anthea Coulter Equiniti This meeting has been switched to a Zoom video conference call |
Discussion Topics • Coronavirus issues -- vulnerability -- complaint volumes -- fraud -- return to office • PSD2 v non-PSD2 complaints • Historical-advice complaints • FOS interaction -- Coronavirus-related insurance complaints -- change in approach to cases -- increases in T&U: limited companies -- other FOS issues |
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