| 20th May 24 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
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Chairman Anthea Coulter Equiniti This meeting has been switched to a Zoom video conference call |
Discussion Topics • Ease of making complaints • Third-party activity • Regulator activity --PS24/2: protections for borrowers in financial difficulty --TR24/1: retirement income advice --other regulator points • FOS points • Cost-of-living impact • Rise in fraud-related complaints • Other points |
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