| 21st Sep 26 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
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Chairman Anthea Coulter Equiniti This meeting has been switched to a Zoom video conference call |
Discussion Topics • AI impact --received complaints --fraud attempts --other AI points • FOS --service reform update --FOS interaction --other FOS points • FCA consumer duty: support outcomes review • CMC activity • Other points |
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| 16th Nov 26 | Complaints Handling | Zoom Call |
|---|---|---|
| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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